Returns, Contacts and Policies
I need help. Who do I contact?
All inquiries relating to products, specials, product specifications, availability, product troubleshooting or general karaoke help should be directed to the Sales Department. Problems with the website relating to navigation, page errors, login and password issues should be directed to the Website Technical Support. See the contacts page.
I wrote an email, but never got a response. Why?
There are many possible reasons for not getting a reply. The department you wrote to may be researching your issue. You should receive acknowledgement in a few hours. If not, please write again. If there is still no resolve, please visit the contacts page and call us.
Many times, users do not have their software setup properly. You may be able to send an email to us, but our attempts to write you may be bouncing back to us. Bouncing can occur if you do not have your email account "Reply To..." address setup correctly. AOL users must setup their software to accept email from prosing.com addresses. MSN, Yahoo and Hotmail addresses have similar issues. Some of these ISPs will delay email or simply dump it due to hardware issues or heavy internet traffic. These mailboxes also have size limitations. Make sure you clean out your email boxes regularly. If you don't, any incoming emails will be bounced.
What difference does it make who I write? Can't you forward it?
We can and do forward emails to the proper departments. However, we don't want to lose anyone in the shuffle. Connecting to the proper department will better your chance of resolving your issue.
Returning Merchandise
What is your warranty on your products?
Product warranty varies from product to product. We have a 30 Day warranty for defective merchandise. Thereafter, you must contact the manufacturer for warranty.
How do I return a product?
Contact the Sales Dept. on the contacts page and request an RMA# (Return Merchandise Authorization Number). Do not send product back to us without an RMA#. We cannot accept those packages and they will be returned to you, at your expense.
Karaoke Pros, Inc.